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PLUCHARM / PROFESSIONAL BUYING GUIDE
Tangling, shedding and breakage are different observations. Tangling concerns how strands catch; shedding is hair leaving the attachment; breakage is a strand snapping. Record which problem is occurring before deciding whether the cause involves the hair, attachment, installation or care.
| Observation | Useful evidence |
|---|---|
| Tangling | Where it starts, dry/wet condition and care products |
| Shedding | Attachment close-up and amount affected |
| Breakage | Location, strand fragments and treatment history |
Identify what you are actually seeing
Look at the affected area and the strands that come away. Record whether the issue is near the attachment, at the nape, through the lengths or mainly at the ends. Short fragments can indicate breakage; loose full strands can indicate shedding, but photographs alone may not establish the cause.
Review handling and installation together
Ask the installer to check attachment tension, placement and the client’s care routine. Detangle gently from the ends upward while supporting the attachment. Avoid aggressive brushing through a knot or pulling at a slipping attachment.
Use a controlled sample comparison
Compare the same method, shade, length and weight under consistent washing, drying and styling conditions. Record which products were used and what changed. A first-touch softness claim cannot replace repeatable observations, and a single problem does not prove that every batch is defective.
Make a discrepancy report useful
Keep the order and batch reference, affected quantity, packaging and clear close-up photos or video. Describe when the issue began and any heat or chemical treatment applied. Ask for review before altering or disposing of the affected hair. Remedies depend on the agreed order terms and the assessment.
Editorial update: 9 September 2026. Product guidance and PLUCHARM ordering information; confirm the specification and commercial terms for your exact order.
