Welcome to www.plucharm.com!

This website is operated by Ruikang Hair Products Co., Ltd. (hereinafter referred to as “the Company,” “we,” “us,” or “our”), doing business under its premium brand, Plucharm Hair. These Terms of Use (“Terms”) apply to all visitors, users, and others who access or use the website, its content, features, and our products or services (collectively, the “Service”).

Please read these Terms of Use carefully before accessing or using our website. By accessing or using any part of the site, you acknowledge that you have read, understood, and agree to be bound by all of these Terms. If you do not agree to these Terms, you must not access the website or use any of our Services.

1. Definitions

• Company / We / Plucharm: Refers to Ruikang Hair Products Co., Ltd. and its brand Plucharm Hair, with its principal place of business at No. 2 Renfa Industrial Park, Juancheng County, Heze City, Shandong Province, China.
• Client / You: Refers to the professional hair salon, extension stylist, brand owner, or other business entity accessing this website, purchasing Products, or using our Services.
• Product: Refers to the human hair extensions and related accessories sold by us through this website.

2. Account Responsibility

When you create an account on our website, you agree to the following:

• • You are solely responsible for maintaining the confidentiality of your account and password.
  • All personal or business information you provide to us is current, complete, and accurate, and you will promptly update such information as it changes.

 

• You accept full responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate your account if we have reasonable grounds to believe that you have breached these Terms or are using the site in an unlawful manner.

3. Intellectual Property

All content published and made available on our site, including but not limited to text, images, logos, graphics, videos, documents, and downloadable files (the “Content”), is the property of Ruikang Hair Products Co., Ltd. and/or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not copy, distribute, modify, republish, or use any of our Content for any commercial purpose without our express prior written consent. For any logos or designs you provide for custom packaging, you warrant that you have the legal right to use them and indemnify us against any claims of infringement.

4. Products and Services

• Intended Use: Our products are designed for professional use only and require application and maintenance by a trained and licensed hair stylist.
• Product Information: We strive to ensure that the Product information on our website (including colors, textures, and lengths) is as accurate as possible. However, please be aware that due to monitor display differences, photographic lighting, and the natural characteristics of human hair, the actual color and texture of Products may vary slightly from what is displayed on your screen. As stated in our knowledge base, slight variations in raw hair are a mark of its authenticity.
• Pricing: All prices are subject to change without notice.

5. Terms of Sale

• Orders: By submitting an order, you are offering to purchase a Product. All orders are subject to our acceptance.
• Payment: We accept the payment methods listed on the website. You agree to pay all charges associated with your order.
• Shipping: Shipping policies and costs will be clearly detailed at checkout. Shipping times and delivery dates are estimates only, and we are not liable for delays caused by third-party carriers.
• Returns, Refunds, and Exchanges:
  
  • Quality Issues: We stand by the quality of our Products. If a Product you receive has a quality defect related to its specifications (e.g., incorrect length), color (significant variance from the confirmed color swatch), or craftsmanship (e.g., severe shedding or tangling under proper care), please contact us within the specified timeframe upon receipt. We will provide a replacement or other appropriate solution.
  • Unsold Stock Exchange Policy: To support our partners, we offer a flexible policy for exchanging unsold stock, provided the Products are in their original, unused, and resalable condition. Please contact your account manager for specific terms and eligibility.

6. User Conduct and Obligations

You agree not to use this website or our Products for any unlawful or prohibited purpose. You agree that:

• • You are a trained professional capable of correctly applying and caring for our Products.
  • You are responsible for educating your end-clients on the proper maintenance and care required for their hair extensions to ensure longevity and optimal performance.

 

• You will not engage in any activity that could damage, disable, overburden, or impair the site or interfere with any other party’s use of the site.

7. Limitation of Liability

Our Products require professional application and care. Ruikang Hair Products Co., Ltd. shall not be held liable for any damage to the Products, damage to a person’s natural hair, or any other loss or injury resulting from improper installation, improper use (including the use of unsuitable chemicals or heat), improper care, or removal by an unauthorized individual.

To the fullest extent permissible by law, Ruikang Hair Products Co., Ltd., its directors, employees, or affiliates, shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use this website or our Services.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the People’s Republic of China. Any dispute arising from or related to these Terms shall be submitted to the competent court in Heze City, Shandong Province, China for resolution.

9. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will post the updated Terms on this page. We advise you to check this page periodically for changes. Your continued use of the site after any such changes constitutes your acceptance of the new Terms.

10. Contact Us

If you have any questions about these Terms of Use, please contact us:

• Company Name: Ruikang Hair Products Co., Ltd.
• Brand: Plucharm Hair
• Address: No. 2 Renfa Industrial Park, Juancheng County, Heze City, Shandong Province, China
• Website: www.plucharm.com