Ruikang Hair Products Co., Ltd. and its brand, Plucharm Hair (“we,” “our,” or “us”), are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.plucharm.com or use our services.

This policy applies to our primary clients: professional hair salons, extension stylists, and brand owners. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We may collect information about you in a variety of ways:

• Information You Provide to Us:

  • Account & Contact Information: When you register for an account, place an order, or communicate with us, we collect your personal and business information, such as your name, email address, phone number, shipping and billing address, and company name.
  • Brand Assets: When you request customization services (like logo or packaging design), we collect brand information you provide, including brand logos, design specifications, etc.
  • Transaction Information: Details related to your orders, including products purchased, and payment information.

• Information We Collect Automatically:

  • Log and Usage Data: We automatically collect your IP address, browser type, operating system, referring URLs, pages viewed, and access times when you visit the site.
  • Cookies and Tracking Technologies: We use cookies to help the site function, analyze traffic, and enhance your user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Fulfill Our Business Contract:
  
  • To process, manage, and ship your orders.
  • To facilitate payments and communications.
• To Provide and Optimize Our Services:
  
  • To create and manage your account.
  • To provide you with exclusive customization services, such as brand logo and packaging design.
  • To respond to your inquiries and offer customer support via email or phone.
• For Marketing Purposes:
  
  • With your consent, to send you marketing emails about new products, promotions, and industry news. You may opt-out at any time.
• For Improvement and Security:
  
  • To analyze site usage in order to improve our website and product offerings.
  • To monitor and prevent fraudulent transactions and other illegal activities to protect our site.

3. Information Sharing and Disclosure

We respect your privacy and will not sell your personal or business information. We only share your information in the following limited circumstances:

• Third-Party Service Providers: We share information with third-party vendors who help us operate our business, such as payment processors (to facilitate your payments), shipping companies (to deliver your orders), and marketing platforms (to send our emails). These providers are only granted access to the information necessary to perform their services for us.
• Legal Requirements: We may disclose your information if required by law or to respond to a valid legal process, such as a court order or subpoena.
• Business Transfers: In the event of a merger, sale of company assets, or acquisition, your information may be transferred as part of the business assets.

4. Data Security

We have implemented reasonable administrative, technical, and physical security measures to help protect your personal and business information from unauthorized access, use, alteration, or disclosure.

5. Your Rights

You have the following rights regarding your information:

• Access and Correction: You may log into your account at any time to access and update your information.
• Opt-Out: You may opt-out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in our emails.
• Deletion: You may request the deletion of your account and personal data, though we may retain certain information as required by law or for legitimate business purposes.

6. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

8. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

• Company Name: Ruikang Hair Products Co., Ltd.
• Brand: Plucharm Hair
• Address: No. 2 Renfa Industrial Park, Juancheng County, Heze City, Shandong Province, China
• Website: www.plucharm.com